The app is free. So are the first 25 conversations for each new business.

How pricing works

One app. You only pay for AI conversations.

What counts as a conversation: one unit is used only when the AI saves its first reply in a customer conversation. A customer who writes their own words uses no unit, and a session with no saved AI reply uses none.

Top-ups. A top-up is 25 conversations for $6. Your first top-up is 75 conversations for $6: 25 plus 50 bonus. That stays the deal until your free conversations run out. After that, a top-up is 25 for $6. Free conversations are used first, then bonus ones, then the ones you bought.

Automatic top-up. Your first top-up also turns on automatic top-up: whenever fewer than 10 conversations are left, we charge your saved card $6 and add 25, up to a spending limit you control ($100 in any rolling 30 days to start). You say yes on the screen before you pay, by ticking a box that starts unticked. You get an email receipt for every charge. Switch it off any time and keep every conversation you have.

Refunds. We refund duplicate or unauthorized charges in full. If you close your account, or PatronPen shuts the service down, we refund the unused part of what you paid. Free and bonus conversations have no cash value.

Free, bonus and paid conversations don't expire while your account is open. None of them can be moved to another business.

When you run out. Your link keeps working. Customers write their own words and can still post a review or send you a testimonial. Nothing else in your account changes.